Introduction
Gerayo ("we", "our", or "us") operates the Gerayo mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this policy carefully. By using the App, you agree to the practices described here.
Information We Collect
- Name and email address when you register
- Profile information (photo, preferences)
- Payment information for ticket purchases
- Device information (device type, operating system, unique device identifiers)
- Location data (GPS coordinates to show nearby bus stops and real-time routes)
- Usage data (features used, screens viewed, time spent in app)
- Log data (IP address, app crashes, performance data)
- Google account information (name, email, profile photo) if you sign in with Google
- Apple account information if you sign in with Apple
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the App
- Show you real-time bus routes, schedules, and nearby stops
- Process ticket purchases and bookings
- Send you service notifications and updates
- Improve and personalize your experience
- Monitor and analyze usage and trends
- Detect and prevent fraudulent transactions and abuse
- Comply with legal obligations
Location Data
Our App requires access to your device location to:
- Show your current position on the map
- Find the nearest bus stops to you
- Provide accurate route directions
- Show real-time vehicle tracking
How We Share Your Information
We do not sell your personal information. We may share your information with:
Third-party vendors who assist us in operating the App, including:
- Google (Firebase, Maps, Authentication)
- Apple (Sign In with Apple)
- Cloud hosting providers
We may disclose your information if required by law, court order, or government authority.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services.
You may request deletion of your account and associated data at any time by contacting us at the address below.
Data Security
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS) and at rest
- Secure authentication via Firebase
- Regular security reviews
Children's Privacy
Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, contact us at the address in Section 12.
Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, notifying you through the App.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out: